Simple, Flexible Pricing
Pay Only for the Analysis Time You Use
No subscription and no long-term commitment. Every new account receives ... free analysis minutes, then analysis is only pricing loading.
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Credits are deducted based on actual analysis time, making CallInsight flexible for sales and customer service teams of any size.
✓Complete AI transcription and conversation analysis
✓Structured summaries, communication blind spots, and improvement recommendations
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✓No monthly fee, no contract, pay as you go
FAQ
Frequently Asked Questions
Answers about data security, the analysis process, report quality, and pricing.
We do not retain original audio files long term. After AI analysis is complete, the audio is automatically removed to reduce storage use and privacy risk. The generated transcript, summaries, and reports remain in the task until you delete that task. Before uploading, you should still obtain any permissions required by your company policies and applicable local laws.
No. Once analysis begins, the system continues until the complete report is generated. If you need to run the analysis again with different settings, you generally do not need to upload the original audio again. Reanalysis can use the existing task documents and is charged at 50% of the original analysis fee.
The more complete and representative your interview or call content is, the more effectively AI can identify recurring patterns, customer objections, and successful messaging. For stronger insights, include multiple conversations with different outcomes and clearly define your industry, product, and analysis goals.
Upload clear recordings that contain complete conversations and are relevant to your analysis goals. Avoid music-only files, long periods of silence, severe background noise, duplicate recordings, or one-sided readings with little meaningful interaction.
CallInsight supports common formats such as MP3, WAV, and M4A. For better transcription quality, use recordings with clear voices and avoid excessive compression or very low audio levels.
Yes. The system can process conversations with multiple speakers and identify the main spoken content. Results may vary depending on audio quality, overlapping speech, and accents. Multilingual calls can also be analyzed; for best results, specify the primary language and context in the task.
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Processing time depends on the audio length, system demand, and analysis complexity. Under normal conditions, the system completes the analysis within a reasonable period and displays the results on the task page.
Analysis results are stored in the task for easy review and organization. Download and sharing options depend on the currently available product features. Before sharing, make sure the report does not contain customer or company information that should remain confidential.
Deleted tasks are removed from your active workspace and generally cannot be restored from the customer interface. Before deleting a task, download or save any report information you still need.
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