Short Answer
AI call analysis cost is calculated from the duration of the uploaded recordings. New-account free minutes are applied first, and report regeneration is charged at the configured percentage of the original analysis fee.
What Affects Cost
- Total audio duration across all uploaded files in the project.
- Current hourly analysis price shown on the pricing page.
- Free minutes available to a new account.
- Whether the user is generating the first report or regenerating an existing report.
Why Duration-Based Billing Is Clearer
Duration-based billing is easier for call teams to understand because recordings already have a measurable length. A two-hour batch costs more than a ten-minute sample, and duplicate or irrelevant recordings can be removed before analysis to avoid wasting credits.
Are silent parts billed?
Costs are based on the uploaded audio duration. Teams should avoid uploading long silent files, music-only files, or duplicate recordings.
Where can I see the current price?
The pricing page reads the live system settings and displays the current hourly price, free minutes, and report regeneration rate.